Frequently Asked Questions

Below you will find answers to the questions we get asked the most about Talktime and the services we offer

Everyone struggles with their mental health every once in a while. How are you supposed to know if professional help is a good idea?

Here’s a good rule of thumb for you, if your symptoms persist or if they are interfering with your day-to-day functioning, it would be a good idea to consult with a mental health professional as soon as possible.

  • You’re in a big transition
  • You want to learn healthier or more helpful coping strategies.
  • You don’t enjoy pleasurable activities as before
  • Your relationships feel strained
  • You noticed your sleep and/or eating patterns have changed
  • You have little or no energy
  • You’re unable to control worrying thoughts
  • You feel like you have too many things to do or too many issues to cope with
  • You have difficulties regulating your emotions
  • You’ve suffered a trauma and you can’t seem to stop thinking about it.
  • You have unexplained and recurrent body aches
  • You generally feel stressed out


We all experience stress, anxiety, sadness, and other forms of emotional distress at one point or another in our lives. Most of the time, we’re able to bounce back. But sometimes we might need a little help in doing so.

Maybe you’re feeling down or anxious and you feel you’re unable to “snap out of it”. Or maybe you’re noticing negative patterns in your lifestyle which you cannot seem to break. Here, it can be beneficial to seek therapy if you want to improve your quality of life and well-being.

Mental health is integral to living a healthy, well-balanced life. Our mental health encompasses our emotional, psychological, and social well-being. This means it affects how we think, feel, and act each day. It also helps determine how we handle stress, relate to others, and make healthy choices.

Our physical and mental health are delicately intertwined, and both are equally important components of overall health. For example, depression increases the risk for many types of physical health problems such as heart and vascular diseases. Similarly, the presence of chronic conditions can increase the risk for developing mental illness.

Therefore, caring for our mental health can promote productivity and effectiveness in day-to-day activities, and it plays an important part in the health of our relationships, quality of life and allows us to adapt to changes and cope better with adversity.

At TalkTime, we are passionate about creating a community that is collaborative and welcoming, hence we have partnered with forward-thinking, highly skilled, and compassionate therapists to join our team.

TalkTime therapists are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), or licensed professional counsellors (LPC).

All of our therapists hold a Master’s Degree or a Doctorate Degree in their specialized field and are trained in evidence-based approaches, which are psychotherapy practices that have been proven to be effective, rather than based solely on theory.

While their specialization, expertise, and background vary, they all possess at least 3 years. To ensure you get the most out of therapy, our providers are clinically supervised on a regular basis

Yes it is!

Research has consistently shown that online treatment can be very effective for many mental health conditions, if not more effective in some circumstances, than traditional face-to-face therapy.

For example, in a high-quality study published in the Journal of Affective Disorders found that online treatment was just as effective as face-to-face intervention for depression.

A more recent international study published in the Journal of Psychological Disorders in 2018 found that online cognitive behavioural therapy is, “effective, acceptable and practical health care.” The study found that online cognitive behavioural therapy was equally as effective as face-to-face therapy for several mental health conditions, including major depression, panic disorder, social anxiety disorder, and generalized anxiety disorder.
Others of the many benefits of online treatment include comfort and easier access to treatment, no travel restrictions, convenience, and affordability.

It often takes at least 1 session to identify the underlying situation; set some treatment goals and design a treatment plan. Then depending on the nature of the situation, the best evidence-based therapy can take anything between 6 to 18 sessions.
Therefore, and to get the most out of therapy, regular sessions with your therapist are important

TalkTime connects you with highly qualified and licensed mental health experts online who specialize in helping you work through difficult emotions or situations.

Working with a professional that is available anytime, anywhere creates one less barrier to taking the first step toward your mental well-being.

Our therapists can help you work with numerous life challenges or any mental health issues you might be facing.

Don’t hesitate to reach out for the support that you deserve.

Choosing a therapist should never be difficult. Once you sign up on our platform and answer a brief assessment, our unique algorithm does the rest to match you with the three most suitable therapists to choose from After being matched with a TalkTime therapist who fits your individual needs and preferences, you can select one of our cost-friendly subscription packages that suits you best and decide how to connect, via your choice of chat, audio call or video call.

First time users will be able to enjoy a free of charge 20 minutes initial consultation with their therapist.

Here, you will have a chance to get to know more about your therapist and their approach to therapy before they commit to working with you.

Deciding to see a therapist isn’t an easy choice for everyone, you’ll probably want to ask questions about the therapy process and how they can help you. A strong therapeutic relationship is essential for successful therapy

With TalkTime, you contact your therapist at any time, and they should be able to message you back at least twice within 24 hours.

This feature includes text as well as voice notes.

Chatting makes people feel less alone and knowing you can reach out for support when needed makes the chat feature incredibly helpful.

Of course, considering the format of chat communication, your conversation may not necessarily be in real time and therefore this feature is most useful when combined with live sessions with your therapist.

From the beginning you are able to narrow down what kind of therapist you’re looking for and once you sign up and answer our short questionnaire, our unique algorithm will set you up with the three most suitable therapists that best match your needs.

Aside from being able to make choices onto what type of service you want, at TalkTime, you can also switch therapists at any time and for any reason. You deserve to feel comfortable and safe, your journey to healing is important to us.

Just inform TalkTime customer support and they will do the rest!

TalkTime is an online therapy and counselling platform that will connect you with qualified therapists through an easy-to-use platform.

After being matched with a TalkTime therapist who fits your needs and preferences, you can decide how to connect with them – via your choice of chat, audio call or video call.

The Benefits:

  • Top-tier quality: All our therapists are trained, experienced, and committed to help. We take pride in our diligent therapist selection process
  • Effective: Our matching algorithm offers the best therapists that have the relevant expertise for each case. We are focused on delivering evidence-based therapy that is proven to be clinically effective
  • Anonymous: TalkTime provides the ultimate discretion, there is no need to worry about “outing” yourself
  • Convenient: Select one of our cost-friendly subscription plans that suits you best, connect with your therapist from anywhere and at any time
  • On-The-Go: Mental health at your fingertips through our easy-to-use platform. Connect from the comfort of your own home or office

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