Privacy Policy

TALKTIME LIMITED (“Talktime”), a limited liability company established in the Abu Dhabi Global Market (“ADGM”), United Arab Emirates, with registration number 24389 and registered address at Floor No. 11, Al Sarab Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates, owns and maintains (a) www.talktime.ae, a wellness counseling website, as well as a mobile application (the “App”), (collectively the “Platform”).

Talktime is dedicated to implementing and maintaining privacy protections that provide users with confidence and clarity whenever using the Platform. Respecting users’ privacy is one of the most important pillars of Talktime’s operations. We believe that no other counseling platform is more committed to protecting users’ privacy interests and Personal Data.

In this Privacy Policy we aim to notify you of your rights and our obligations in relation to your data privacy and protection, including notifying you about  the  personal data Talktime collects from you, or that you provide in using the Platform (collectively, “Personal Data”, further defined below), and the legal bases and purposes for  which that Personal Data may be processed by Talktime, in connection with your use of the Platform and the Services (defined below). For the most part, Talktime will be deemed the data controller of your Personal Data, as such term is defined in the ADGM Data Protection Regulations 2021 (“ADGM Regs”) and other Applicable DP Laws.

Please read this Privacy Policy carefully before using the Platform or availing our Services, to understand our views, policies, and practices regarding your Personal Data and how we will treat it.

Please note, your  credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. Talktime will not pass any debit/credit card details to third parties, except to the extent required or permitted by applicable law.

Privacy Policy and the Terms and Conditions

The Terms and Conditions (available here: https://talktime.ae/user-terms/ ), which all users voluntarily and knowingly agree to enter into by accessing the Platform, and this Privacy Policy together govern your  use of the Platform (“Agreement”). By your use of the Platform to obtain counseling services, you agree to the handling of your Personal Data in accordance with this Agreement, the ADGM DP Regs, and any other jurisdiction’s data privacy legislation that may be applicable when we process your Personal Data (for example if you are accessing our Services from outside ADGM) (“Applicable DP Laws”).

If you do not understand any aspect of the Privacy Policy, or have any queries in relation to it, please contact us at [email protected]

The Platform may include links to third-party websites, plug-ins, and applications, including those of Counselors whose services are offered through the Platform. Clicking on those links or enabling those connections may allow third parties to collect or share Personal Data about you. Talktime does not control these third-party websites and applications and is not responsible for their privacy policies or their use of your Personal Data. When you leave the Platform, you are encouraged to read the privacy policy of every website and application you visit.

Restricted Use of the Platform By Minors – Parent/Guardian Consent

The Platform is not for use by persons under 18 years of age.  Parents and/or guardians are responsible for restricting minors’ access to the Platform. Talktime does not knowingly collect Personal Data from any persons under the age of 18 years old. If you are under 18, you are not authorised to use the Platform, and you must not provide any information about yourself to us. By accessing, using, and/or submitting Personal Data to or through the Platform, you represent that you are not under 18 years of age. If we learn we have collected or received Personal Data from a person under 18, we will use that Personal Data only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Platform, and we will subsequently delete that Personal Data. If you believe we might have any Personal Data from or about a person under 18 for which there is no legal parental or guardian consent, please contact us at [email protected]

Personal Information

Personal Data or personal information means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of Personal Data about you, which includes but is not limited to:

• Identity and Contact Data: Billing address, location, email address, telephone numbers, and subscription details.
• Communications Data: Your interactions with Talktime via social media platforms, email, electronic messages, and other electronic and non-electronic communication.
• Counselors’ Data: Title and full name, location, relevant expertise, procedures; languages spoken; education and qualifications
• Financial Transaction Data: limited payment card details (we only store the last four digits of your payment card, all other payment card information is handled by a third party payment service provider) and records  of payments made to and from you.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, make and model (mobile phones only), operating system, hardware version, Platform, device settings, and other technology identification on the devices used to access the Platform, file and software names and types, device identifiers, time zone setting, browser plug-in types and versions, operating system and Platform, connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number, and IP address.
• Profile Data: Your username and password, transactions or bookings made by you, your interests, preferences, feedback, and survey responses, and details of online consultations with Counselors you have booked through the Platform.
• Usage Data: Information about how you use the Platform, how you use your devices to access the Platform, including the screens you visit and searches you make.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Subscription Data: Details related to your subscription, including limited details of the payment method you use to pay for your subscription, your, subscription preferences, and the duration of your subscription(s).

Aggregated Data

We may collect, use, and share aggregated data from time to time, such as statistical or demographic data.  We do this only for purposes compatible with the original purpose of collection and always in accordance with the ADGM DP Regs and any other relevant provisions of Applicable DP Laws. Aggregated data may be derived from your Personal Data, but is not considered Personal Data as this data does not directly or indirectly reveal your identity. As an example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature. However, if we combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data, which will be processed in accordance with this Privacy Policy and Applicable DP Laws.

How is your Personal Data collected?

We may obtain Personal Data from and about you through:

• Information you give us through Direct interactions: You may provide us with your Personal Data when you:

• Apply for, subscribe to, or purchase our Services or publications;
• use the Platform and/or our Services;
• correspond with us by phone, email, or otherwise;
• Fill in forms or create an account on the Platform;
• Request further information to be sent to you;
• Enter a survey;
• Request, or consent to, marketing information to be sent to you;
• Give us feedback or contact the support team.

• Information we collect about you through automated technologies or interactions: As you interact with the Platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this Personal Data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy  https://talktime.ae/cookie-policy/ for further details.

With regard to each of your visits to our Platform, we may collect the following information:

• Information obtained from video consultation, to the extent permissible by Applicable DP Laws;
• Data provided by or to your Insurer upon your instructions;
• Communications with us via social media platforms, email, electronic messages, and other electronic and non-electronic communications;
• Your networks and connections made available to us, depending on the permissions you have granted, from your mobile and desktop devices’ address book contacts, and other social media such as Facebook, Instagram, and Twitter.
  • Information we receive from third parties or publicly available sources, subject to ADGM data transfer requirements and appropriate safeguards:this may include sources such as Analytics providers, Advertising networks, and Search information providers.  In addition, we may obtain Personal Data when dealing with payment service providers.

If you fail to provide Personal Data

Where we need to collect Personal Data by law, or under the terms of the Agreement and you decline to provide that Personal Data when requested, we may not be able to perform our obligations under the Agreement. In this case, we may have to cancel an appointment you have booked through the Platform.  However, we will endeavour to provide you with advance notice where this is the case, provided we have sufficient information to do so.

How we use your Personal Data

We will only use your Personal Data where Applicable DP Laws allow us to. Most commonly, we will use your Personal Data when it is necessary:

• For performance of the Agreement or another contract we are about to enter into or have entered into with you: This means processing your Personal Data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• For our legitimate interests, provided your interests and fundamental rights do not override those interests: Legitimate Interests can include conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at [email protected]
• To comply with a legal obligation: Complying with a legal obligation means processing your Personal Data where it is necessary for compliance with a legal obligation that we are subject to, for example, the Labour Law requires us to keep certain personnel data about employees.

Legal Basis for Processing:

• Performance of a contract:We will process your Personal Data under the legal basis of performing our agreement with you (for example, to provide you with your subscription to our Services).  Where we do so inside the ADGM, this processing will comply with the ADGM DP Regs, ensuring that processing is lawful, fair, and transparent.
• Explicit Consent:We will obtain your explicit consent for any processing activities which require it, for example, when processing any sensitive Personal Data such as data related to mental health services, as required under Article 7 of ADGM DP Regs. We will confirm with you that this consent is freely given, specific, informed, and unambiguous. 

Please note: You may withdraw your consent at any time, but please note that withdrawing your consent will not affect the validity of the processing legally done before your withdrawal of consent.

You may also withdraw your consent to direct marketing at any time. Although we do not usually rely on consent as a legal basis for processing your Personal Data, we will get your consent before sending third-party direct marketing communications to you.

Examples of common Processing activities:

The following are some of the common purposes or activities for which your Personal Data may be processed:

• recording the Services provided to you;
• answering requests for information from your insurance company if you are seeking to recoup the expense of the Services;
• as necessary to respond to regulators’ requests or comply with a legal or regulatory obligation;
• complying with a court order issued by a competent court;
• To provide you, or permit selected third parties to provide you, with information about services we feel may interest you. If you are an existing Client, we will only contact you by electronic means (e-mail, SMS, or push message) with information about services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new user, and we permit selected third parties to use your Personal Data, we (or they) will contact you by electronic means only if you have consented to this;
• notifying you about changes to our Services;
• ensuring that content on the Platform is presented in the most effective manner for you and your device;
• Administering the Platform for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;
• making improvements to the Platform;
• To allow you to participate in interactive features of our Services;
• To deliver, and measure the effectiveness of, any advertising efforts;
• To make suggestions and recommendations about services that may interest you;.

Change of Purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at [email protected].  

If we need to use your Personal Data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so, or we will obtain your consent if required. Please note that we may process your Personal Data without your knowledge or consent in certain circumstances, where this is in compliance with Applicable DP Laws.

Location Information

You can choose whether or not to allow the Platform to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Platform may then be inaccessible or not function properly.

Links to Third-Party Sites

The Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

Where we store your Personal Data

We will at all times comply with the ADGM DP Regs and other Applicable DP Laws, regulations, decrees, and policies issued by competent authorities and will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy, ADGM DP Regs, and any other Applicable DP Laws.  Such measures include:

1. We store any Personal Data collected about you  on secure servers located in Amazon AWS UAE cloud solution servers.
2. Any payment transactions are encrypted.
3. We do not store any credit or debit card information.
4. Payments are processed via a third-party payment provider that is fully compliant with Payment Card Industry (PCI) data security standards.
5. Any payment transactions are encrypted using SSL technology.
6. Once we have received your Personal Data, we will use strict procedures, industry-standard physical, technical, and administrative safeguards and security features to try to prevent unauthorized use, access, deletion, or modification of your Personal Data.

If you would like to know more about how and where we store your Personal Data please contact [email protected].

Disclosures of your Personal Data

To employees and contractors

We may share your Personal Data, with the exception of your personal health records, with our employees and/or contractors of Talktime who have been properly trained in data protection requirements under ADGM DP Regs and any Applicable DP Laws and are bound by appropriate confidentiality obligations.

To third parties

We may share your Personal Data in the following (non-exhaustive) list of scenarios:  

• Information about Counsellors may be shared with users of the Platform.
• Identity, transaction, and contact data may be shared with Counselors you have booked appointments or online consultations with through the Platform.
• Service providers acting as processors who provide IT, system administration, and payment processing services may require data, including your Personal Data, to provide services to Talktime.
• Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services, may require data, including your Personal Data, to provide services to Talktime.
• Regulators and other competent authorities may compel us to provide your Personal Data in certain circumstances. If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, regulation, subpoena, court order, legal process, or government request or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our Clients, or others.
• If we believe in good faith that it is necessary to protect the rights, property, or safety of us, our Clients, or others, to investigate fraud or respond to a government request.
• To notify or assist in notifying a family member, personal representative, or another person responsible for your care of your location and general condition.
• If we sell, transfer or merge parts of our business or our assets the new owners may use your Personal Data in the same way as set out in this privacy policy.
• Advertisers that require the Personal Data to select and serve relevant adverts to you and others.
• Analytics and search engine providers that assist us in the improvement and optimization of the Platform.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with ADGM DP Regs and Applicable DP Laws. We maintain written data processing agreements with third-party service providers that process your Personal Data upon our instructions.  These agreements specify their obligations, permitted processing activities, and security requirements in accordance with ADGM DP Regs and Applicable DP Laws. We only permit third-party service providers to process your Personal Data for specified purposes and in accordance with our documented instructions.

International Data Transfers and Regulatory Compliance

The Personal Data that we collect from you is ordinarily stored in ADGM and processed in accordance with ADGM DP Regs.  Where necessary, we may need to transfer your Personal Data to a destination outside of ADGM, for example, your jurisdiction of residence, or the jurisdiction of a competent authority compelling us to share your Personal Data.  Some of our contractors, affiliates, partners, and./or service providers may be located in jurisdictions outside the ADGM. When we transfer your Personal Data to or from the ADGM, we ensure your Personal Data is protected by requiring all recipients of your Personal Data to comply with the Applicable DP Laws, for example, through the use of contractual obligations.

Data Security

The Platform implements appropriate technical and organizational measures as required by ADGM DP Regs, including a highly secure and encrypted backend system, ensuring optimal functionality, privacy, and security, and we conduct regular security audits. These measures include encryption, access controls, regular security assessments, and staff training. However, the transmission of information via the internet is never completely secure, even though we implement robust security measures to protect your Personal Data in accordance with ADGM requirements.  Therefore, we cannot guarantee the absolute security of your Personal Data transmitted to us or via the Platform, and any transmission is at your own risk.

Data Breach Notification

In the event of an actual or suspected data breach involving your  Personal Data that is likely to result in a high risk to your rights and freedoms, we will notify you and the ADGM Office of Data Protection within 72 hours of becoming aware of the breach, detailing the nature of the breach, likely consequences, measures taken to address the breach, and steps you can take to mitigate potential adverse effects.

Passwords and Confidentiality

If you are provided with a password or any other piece of information as part of our security procedures for a registration-only section of the Platform (“Login Credentials”), you are responsible for maintaining the confidentiality of your Login Credentials , and you are responsible for all activities that are carried out under them. It is important for you to protect yourself against unauthorized access to your Login Credentials and to your devices used to access our Services.

We urge you to take steps to keep your Personal Data safe by not disclosing your Login Credentials  and by logging out of your account after each use, especially when you have finished using a shared device.

We do not have the means to check the identities of people using the Platform, and we will not be liable where your Login Credentials are used by someone else. You agree to promptly notify us of any unauthorized use of your Login Credentials or any other breach of security of which you become aware.

We have the right to disable any user Login Credentials , whether chosen by you or allocated by us, at any time, if in our opinion, you have failed to comply with any of the provisions of these terms or the Terms and Conditions. If you need to deactivate your account, promptly inform us by sending an email to [email protected].

Data Retention

We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Data, we consider:

the amount, nature, and sensitivity of the Personal Data,

the potential risk of harm from unauthorized use or disclosure of your Personal Data,

the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and

the applicable legal, regulatory, tax, accounting, or other requirements.

Generally, the retention periods for different aspects of your Personal Data will be determined by:

• The length of time required to fulfil the purpose of processing, for which your Personal Data was collected;
• legal requirements to retain Personal Data for a specified period, e.g. employment records which must be retained for a prescribed period under the Labour Law; and
• any applicable provisions of the ADGM DP Regs and any other Applicable DP Laws.

We keep a record of the retention periods for the different categories of data we process..

We may retain your Personal Data for a longer period than envisaged or prescribed, where there is a legal reason to do so, for example, in the defence of a legal claim or complaint, .

In some circumstances, once the purpose of processing has been fulfilled, we may continue to store your Personal Data, where we anonymize it (so that it can no longer be associated with you) for research or statistical purposes, in which case we may continue to use this anonymised form of Personal Data without further notice to you. In some circumstances, you can ask us to delete your Personal Data: see your legal rights below for further information.

Cookies

In accordance with ADGM DP Regs regarding electronic communications and cookies, the Platform uses “cookies” to help you personalize your online experience. We obtain your explicit consent before placing any non-essential cookies on your device. Cookies are small text files stored on your computer’s hard drive by a web page server. They contain information such as your user ID, preferences, and browsing history on the Platform. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. Cookies tell the Platform that you have returned to a specific page. For example, if you register an account with Talktime, a cookie helps us recall your specific information on subsequent visits. This simplifies the process of recording your Personal Data. When you return to the Platform, the Personal Data you previously provided can be retrieved, so you can easily use the features that you customized.

You may accept or decline cookies and block or delete cookies as per your preference. However, by disabling cookies, you may not have access to the entire set of features of the Platform, and some parts of it may become inaccessible or not function properly. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. For more information about the cookies we use, please see our Cookie Policy.

Promotional Offers and Marketing efforts from Talktime

Subject to obtaining your explicit consent where this is applicable, we may use your Personal Data to form a view on what we think you may want or need, or what may be of interest to you. Where relevant, we maintain records of such consent in accordance with ADGM requirements and Applicable DP Laws. This is one of the ways we decide which products, services, and offers may be relevant for you. We call this marketing. You will receive marketing communications from us if you have requested information from us or created an account or purchased Services from us or if you provided us with your Personal Data when you entered a competition or registered for a promotion, and, in each case, you have not opted out of receiving that marketing.

We always strive to provide you with choices regarding the use of your Personal Data, particularly around marketing and advertising. To that end, we will always give you the option to choose not to receive marketing and/or promotional communications from us.

If you do not wish to have your Personal Data used by us to promote our products or services, you can opt-out by contacting us and/or following the opt-out links on any marketing message sent to you . If we have sent you a promotional e-mail without an option to unsubscribe, you may send us a return e-mail asking to be omitted from future e-mail distributions.

Third-party Marketing

We will get your express opt-in consent before we share your Personal Data with any third-party company for marketing and/or promotional purposes. Where such sharing involves transferring Personal Data outside the ADGM, we ensure appropriate safeguards are in place as required by ADGM DP Regs and Applicable DP Laws, including standard contractual clauses and/or adequacy decisions. We do not control third parties’ collection or use of your Personal Data to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your Personal Data collected or used in this way. If you do not want us to use Personal Data that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by contacting us.

Your Legal Rights

You have specific rights in relation to your Personal Data. Under ADGM DP Regs, your requests to exercise these rights must be responded to within 28 days of receipt, unless there are legitimate reasons for an extension of this period. In particular, you have the right to make the following requests at any time by contacting us at: [email protected]

• Request access to your Personal Data (commonly known as a “data subject access request”): This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
• Request correction of the Personal Data that we hold about you: This enables you to have any incomplete or inaccurate Personal Data we hold about you corrected, though we may need to verify the accuracy of the new Personal Data you provide to us. The correction of medical records will only be done as a time-stamped addendum. Previous notes written by our doctors will never be changed or erased.
• Request erasure of your Personal Data: This enables you to ask us to delete or remove Personal Data – with the exception of medical records – where we do not have a purpose to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your Personal Data unlawfully, or where we are required to erase your Personal Data to comply with Applicable DP Laws. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your Personal Data: You can object to the processing of your Personal Data for example if you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your Personal Data which overrides your rights and freedoms.
• Request restriction of processing of your Personal Data: This enables you to ask us to suspend the processing of your Personal Data in the following scenarios:
  • If you want us to establish the data’s accuracy.
  • Where our use of the Personal Data is unlawful, but you do not want us to erase it.
  • Where you need us to hold the Personal Data even if we no longer require it, as you need it to establish, exercise, or defend legal claims.
  • You have objected to our use of your Personal Data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your Personal Data to you or to a third party: We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the Personal Data to perform a contract with you.
• Right to withdraw consent: However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or Services to you. We will advise you if this is the case at the time you withdraw your consent.
• Request that a copy of your Personal Data is provided to another person.

We may need to request specific Personal Data from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. As required by ADGM DP Regs, we will respond to all legitimate requests within 28 days unless there are legitimate reasons for an extension of this period. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Automated Decision-Making

We may use automated decision-making or profiling in the context of our subscription services to enhance your experience. You can request human intervention if you believe that an automated decision has adversely affected you.

Changes to this Privacy Policy

The Terms and Conditions and this Privacy Policy reflect our subscription models and any changes to terms related to subscription services. The Privacy Policy is reviewed and adjusted periodically. Any changes made to the Privacy Policy will be posted on this page and, where appropriate, may be notified to you by e-mail. It shall be your obligation to regularly check the Privacy Policy for updates. Continued use of the Platform following notice of such changes will indicate your acknowledgment of such changes and agreement to be bound by the changes.

Subscription Disclaimer and Acceptance

By subscribing to our Services, you agree to the specific terms and conditions associated with the subscription model you choose (monthly or annual). Each subscription model may have different benefits and terms, which will be clearly outlined at the time of subscription. By proceeding with the subscription, you acknowledge and accept these terms.

Contact Us With Any Questions

For any data protection queries, you can contact our Data Protection Officer at [email protected] . Maria Gharaibeh, Floor No. 11, Al Sarab Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates, +971048369411

Your right to complain:

You have the right to lodge a complaint with the ADGM Office of Data Protection if you believe we have not adequately addressed your concerns. The Office can be contacted at [email protected].