TalkTime Limited is a limited liability company established in the Abu Dhabi Global Market (ADGM), United Arab Emirates, with registration number 24389, and its registered address at Floor No. 11, Al Sarab Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates.
The Company owns and operates the website www.talktime.ae, a platform dedicated to psychological counselling and emotional wellbeing, as well as a mobile application (the "App"). Both are collectively referred to as the "Platform."
TalkTime is committed to implementing and maintaining effective privacy protection measures to provide users with confidence and clarity when using the Platform. Respecting user privacy is a core pillar of TalkTime's operations.
Please note that your credit or debit card details, and any personally identifiable information, will not be stored, sold, shared, rented, or delivered to any third party. TalkTime will not pass on any such details to third parties unless required or permitted by applicable law.
Privacy Policy and Terms of Use
The User Terms and this Policy together constitute the Agreement governing your use of the Platform. By using the Platform for counselling services, you consent to the processing of your personal data in accordance with this Agreement, the ADGM Data Protection Regulations 2021, and any other applicable data protection laws.
If you do not understand any part of this Privacy Policy, please contact us at: [email protected]
Restricted Use of the Platform by Minors
The Platform is not intended for use by persons under the age of 18. It is the responsibility of parents or guardians to restrict minors' access to the Platform. TalkTime does not knowingly collect personal data from anyone under 18 years of age.
Personal Information
Personal Data means any information relating to an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data, including but not limited to:
- Identity & Contact Data: billing address, location, email address, phone numbers, and subscription details
- Communication Data: your interactions with TalkTime via social media, email, electronic messages, and any other electronic or non-electronic means of communication
- Counsellor Data: job title, full name, geographic location, relevant experience, procedures, languages spoken, education and qualifications
- Financial Transaction Data: limited payment card details (we only store the last four digits), and records of incoming and outgoing payments
- Technical Data: IP address, login data, browser type and version, device type, operating system, time zone settings, and other technology identifiers
- Profile Data: username and password, transactions or bookings, your interests and preferences, feedback, and survey responses
- Usage Data: information about how you use the Platform and the devices you use to access it
- Marketing & Communication Data: your preferences regarding receiving marketing messages from us or third parties
How We Use Your Personal Data
We will only use your personal data when permitted by applicable data protection laws. Most commonly, we will use your personal data in the following circumstances:
- To perform the Agreement — processing your personal data when necessary for the performance of a contract to which you are a party
- For our legitimate interests — provided your interests and fundamental rights do not override those interests
- To comply with a legal obligation — processing necessary to comply with a legal obligation to which we are subject
Data Storage
We store all personal data collected about you on secure servers within an Amazon AWS environment inside the United Arab Emirates. All financial transactions are processed through secure encryption protocols. We do not store any credit or debit card data.
Data Security
The Platform implements appropriate technical and organisational measures as required by the ADGM DP Regs, including an encrypted and highly secure backend system. These measures include:
- Encryption
- Access control
- Regular security assessments
- Training of relevant staff on data protection best practices
Data Breach Notification
In the event of an actual or suspected breach of your personal data that is likely to result in a significant risk to your rights and freedoms, we will notify you and the ADGM Office of Data Protection within 72 hours of becoming aware of the breach.
Your Rights
Under the ADGM DP Regs and applicable data protection laws, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
Automated Decision-Making
We may use automated decision-making or profiling in the context of subscription services. You can request human intervention if you believe an automated decision has adversely affected you.
Contact Us
Data Protection Officer: Maria Gharaibeh Address: Floor No. 11, Al Sarab Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates Phone: +971 04 836 9411 Email: [email protected]
Your right to complain: You have the right to lodge a complaint with the ADGM Office of Data Protection if you believe that we have not adequately addressed your concerns. You may contact the Office via: [email protected]