Terms and Conditions

Users

IMPORTANT NOTICES

1. The Platform is intended for use by individuals who are at least 18 years of age and have the legal capacity to enter into binding contracts under applicable law. If you are under the age of 18, or under the legal age or capacity to contract in your jurisdiction, you must not accept these User Terms or use the Platform unless and until you have contacted us at [email protected] to complete any required consent forms or verification procedures. Access to the Platform may be subject to additional conditions, including signed consent forms, identity screening, or verification of parental or guardian approval.

2. Users may be required to provide emergency contact information when registering on the Platform. The Company or a Counselor may use this information if they reasonably believe that the User is at risk of self-harm or poses a threat to others. Refusal to provide such emergency contact details may result in suspension or restriction of access to Services.

3. Users under the age of 18 may only access and use the Platform with the prior, express consent of a parent or legal guardian. The Company may require evidence of such consent, including but not limited to a signed parental consent form. The Company reserves the right to suspend or terminate any User Account if it reasonably believes that appropriate consent has not been obtained.

4. The Platform is not intended for emergency or medical needs. If you are experiencing a medical emergency—including, but not limited to, psychosis, schizophrenia, delusion, or hallucinations—you must immediately contact local emergency services. If you are thinking about suicide, considering actions that may cause harm to yourself or to others, or feel that you or another person may be in danger, you must immediately contact an emergency service provider and notify the relevant authorities. For a list of emergency numbers, please visit https://talktime.ae/emergency-contacts/

5. The Platform is not designed for clinical diagnosis requiring an in-person evaluation, nor should it be used to obtain official documentation, medical assessments, or treatment recommendations. The Platform does not provide medical advice or substitute for professional in-person care.

6. IMPORTANT: IMMEDIATELY STOP USING THE PLATFORM IN CASE OF ANY EMERGENCY. The Platform is not designed for, nor is it intended to be used in, any kind of emergency situation. Neither the Company nor any Counselor can provide immediate or emergency assistance.
   If you are contemplating suicide, considering self-harm, harming others, or suspect that someone else may be in danger, you must stop using the Platform and immediately seek emergency assistance through local authorities or emergency services.

Please read these terms of use (“User Terms”) and all related policies and documents referred to herein carefully before accessing or using the Platform (defined below), creating an Account (defined below), or using any Services (defined below). If there is anything you are unsure about, please contact us at [email protected]

If you do not agree to be bound by these User Terms or the User Agreement (defined below), you must not access or use the Platform, create an Account, or use any Services. By accessing and/or using the Platform or creating an Account, you confirm that you have read, understood, and agreed to be bound by these User Terms and the User Agreement.

Definitions:

In these Counselor Terms:

• “Account” means your account hosted on the Platform.
• “ADGM” means the Abu Dhabi Global Market.
• “Counselor” means the individual specialist service provider providing Services to Users through the Platform.
• “Company”, “TalkTime”, “we”, and “us” means TalkTime Mental Health Services Limited, a Private Company registered in the ADGM.
• “Effective Date” means the date on which this User Agreement becomes effective, which shall be the earlier of (i) the date on which you sign these User Terms, whether handwritten or electronically using Docusign or other enforceable signatory platforms, or (ii) the date on which you accept these User Terms via the use of the online check box when registering for an Account on the Platform.
• “Platform” means the platform hosted on the Website
• “Policies” means the Privacy Policy, and any other policies we may provide from time to time located on the Website.
• “Privacy Policy” means our data privacy policy located at https://talktime.ae/privacy-policy/
• “Services” means non-medical, talk-based personal support services provided by the Counselor to Users through the Platform, which may include conversational support, reflective listening, and general guidance aimed at improving personal wellbeing. The Services do not include any clinical diagnosis, medical treatment, provision of official documentation, or recommendations concerning appropriate medical care, and neither the Platform nor the Services are intended for emergency or medical needs.
• “User” , “you”, and “your” means a you, a user of the Services on the Platform as a client/customer.
• “User Agreement” means, collectively, all the terms, conditions, schedules, notices contained or referenced in these User Terms and all other operating rules, policies (including but not limited to the Privacy Policy) and procedures that we may issue from time to time, which are located at talktime.ae
• “Website” means our website located at www.talktime.ae. Further, the term, “Website” also refers to all subdomains of talktime.ae and pages that resolve from leclos.net.

Applicable Terms And Consent

By accessing or using the Platform, creating an Account, using any Services, you expressly confirm that you accept and agree to comply with this Agreement including but not limited to these User Terms and Policies. If you do not agree to any such terms Policies, you must not use the Platform, create an Account, or use the Services. The Company shall not be liable for any loss, damage, or liability, whether direct or indirect, resulting from your unauthorized or unlawful use of the Platform or Services.

For more information regarding our Policies, including our Privacy Policy, please visit https://talktime.ae/privacy-policy/

We reserve the right to amend these User Terms and the Policies at any time, in our sole discretion, by publishing updated versions on the Platform. Where an amendment materially increases your obligations or materially reduces your rights under these User Terms, we will endeavor to notify you by email using your registered contact information.

By creating an Account or using the Platform, you confirm that you are the person identified during the registration process and that you have the legal capacity to enter into a binding agreement. If you are under 18 years old, or do not have the legal capacity to contract under applicable law, you must not create an Account or accept these User Terms unless and until you have contacted us at [email protected] and submitted all required forms and consents, including verifiable parental or guardian consent.

Please note that it is important that you regularly review information posted online to obtain timely notice of any changes to the terms of the User Agreement or the Policies. We recommend that you check the Website regularly to ensure you are aware of all current terms applicable to you. We do not undertake to keep our Website up-to-date and we are not liable if any content is inaccurate or out-of-date. If you continue to use the Platform after changes are posted, this shall constitute your continued acceptance of the User Agreement, as amended.

Any personal information will be managed by us in accordance with the Privacy Policy, a copy of which is located at https://talktime.ae/privacy-policy/

Services

The Company owns and operates the Platform, which functions solely as a marketplace and communication tool enabling Users to connect with independent Counselors for the purpose of receiving Services. These Services are provided exclusively through the Platform, including via the Company’s Website and any associated mobile applications. The Company does not itself provide counseling or therapeutic services.

The Counselors available through the Platform are independent third-party contractors and are not employees, agents, or representatives of the Company. They are not authorized to make representations, warranties, or commitments on behalf of the Company or to bind the Company in any manner. The Company does not supervise, control, or direct the performance of any Services provided by Counselors and disclaims any responsibility or liability for the quality, legality, suitability, or outcome of such Services, which remain the sole responsibility of the Counselor.

The Company provides access to a panel of Counselors and enables Users to review professional profiles made available on the Platform. While the Company endeavors to provide accurate information, it does not verify the accuracy of all facts contained in Counselor profiles. You are solely responsible for selecting a Counselor and the mode of communication for any consultation, including live online messaging, teleconferencing, or video consultations.

The Services made available through the Platform are non-medical, talk-based personal support services. They do not include and must not be construed as including: (1) the diagnosis, treatment, testing, or management of any medical or psychological condition; (2) the provision of medical advice, clinical services, or health-related treatment; (3) the prescription of any medication, supplement, or controlled substance; or (4) the issuance of documentation or recommendations that require professional licensure under applicable law. The Services are not a substitute for in-person counseling, clinical diagnosis, or professional medical advice.

You understand and agree that your interactions with any Counselor are undertaken voluntarily and at your own risk, and that the Company is not responsible for the content, quality, or outcome of any such interactions. You further represent and warrant that all information you provide to a Counselor is truthful and accurate to the best of your knowledge. The Company disclaims all liability for any harm, loss, or damage arising from your use of the Services, including any miscommunication, misunderstanding, or inaccuracy on the part of a Counselor.

You also acknowledge and agree that the Services may not be suitable for all individuals, situations, or needs, and are not guaranteed to address or resolve specific issues. If you believe that the Services are not appropriate for your circumstances or do not meet your expectations, it is your responsibility to select a different Counselor or to discontinue your use of the Platform.

You agree not to record, resell, or reproduce any session or related content without the Company’s prior written consent, which may be granted or withheld in the Company’s sole and absolute discretion.

Your Account

In order to access and use the Services, you must create and maintain an Account on the Platform. You agree to provide accurate, current, and complete information during the registration process and to keep your Account information up to date at all times.

You are solely responsible for maintaining the confidentiality and security of your Account, including your password and any login credentials. You agree to take appropriate measures to safeguard your Account and to change your password regularly. The Company will not be liable for any unauthorized access to your Account resulting from your failure to maintain its security.

You are solely and fully responsible for all activities conducted through your Account, whether such use was authorized by you or not. The Company reserves the right to hold you liable for any loss or damage incurred by the Company or any third party as a result of any unauthorized or improper use of your Account. You agree to indemnify the Company for any such loss or damage.

By creating your Account, you consent to receive communications from the Company, including emails, text messages, notifications, reminders, newsletters, and other service-related updates. You may opt out of non-essential communications at any time by following the “unsubscribe” link provided in such messages or by adjusting your notification preferences through your Account settings.

The Company does not endorse or advertise any brands, businesses, clinics, or institutions owned, operated, or promoted by any Counselor. The Company will not use your personal data for commercial purposes unrelated to the provision of the Services, except where required to do so by applicable law or a valid order from a governmental authority.

You agree not to access or use any other person’s Account for any purpose, and you shall not permit any third party to use your Account.

The Company reserves the right to suspend or terminate your Account at any time, without notice, if it reasonably believes that: (i) any information you have provided is false, misleading, or incomplete; (ii) your use of the Platform violates these User Terms or any applicable law; (iii) such action is necessary to protect the security, integrity, or reputation of the Platform or its users; or (iv) your use of the Platform appears to be, or the Company reasonably suspects it is intended to be, for purposes outside the scope of the Platform, including but not limited to seeking support for emergency situations, acute mental health crises, or services requiring clinical, medical, or diagnostic expertise.

The Company reserves the right to deny or suspend access to the Platform if it reasonably believes that you are underage and have not obtained proper consent or completed the onboarding requirements applicable to minor users.

Emergency Contact Use and Counselor Escalation Protocol

You may be required to provide emergency contact information when registering on the Platform. This information may be used by the Company or a Counselor if they reasonably believe that you are at risk of self-harm, pose a danger to others, or are experiencing a medical or psychological crisis. By using the Platform, you expressly consent to the Company or any Counselor contacting the designated emergency contact and/or relevant emergency services in such circumstances. This action may be taken at the sole discretion of the Company or Counselor based on a good-faith assessment of risk. Refusal to provide emergency contact information may result in restricted access to the Platform or Services.

Use by Minors and Parental Consent

If you are under the age of 18 or otherwise lack legal capacity to enter into this User Agreement, you must contact us at [email protected] and you may only access and use the Platform with the prior, express consent of a parent or legal guardian and after completion of all the requirements of our internal policies. The Company may require submission of a signed Parental Consent Form and reserves the right to verify such consent before granting access. In such cases, the parent or legal guardian shall be deemed the User for the purposes of this Agreement and shall be responsible for all actions taken through the account.

The Platform is not intended for use by individuals under the age of 18, or by those who otherwise lack the legal capacity to consent, unless prior, express consent has been obtained from a parent or legal guardian, in accordance with applicable law and the Company’s policies.

1. Booking Sessions and Making Payments

Sessions for the Services provided by your selected Counselor are booked by paying a monthly subscription fees, every two months subscription fee, “per session” fee, or “sessions bundle” fees. The authorization to book an appointment and participate in a consultation session is limited to a registered user only. You agree to be personally liable for the payment of all fees charged by the Company to you when using the Services, and all such payments will be made exclusively through the payment functionality of the Platform.

When creating your Account, you will be required to accurately provide personal data such as: your name and contact details; payment details (such as credit card/bank account numbers); contact details of your family member or designated friend; gender and date of birth. You will also be required to have paid the per session fee or a subscription fee for a period that has not expired at the time of booking. You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.

You agree to pay all fees and charges associated with your account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing the Company with your Payment Means you authorize the Company to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your account information.

You agree that, unless otherwise agreed by the Company, no payment shall be refundable. If for any reason the Platform does not provide the purchased Services, you can send an e-mail raising such an issue with details. Following notification of such an issue, the Company will review the same and refund the amount if, in its sole discretion, it is determined you are entitled to the refund. You agree that your payment will not be refunded if you have committed any breach of this User Agreement or violated any applicable law while accessing the Platform. The Company reserves the right to modify, terminate, or suspend any subscription plans or payment modes, in its sole discretion.

You acknowledge that all interactions with Counselors shall carried out exclusively by using the Platform, and the fee charged shall include any taxes applicable now or in the future. You shall not communicate or interact with the Counselors directly without the Company’s advance consent and payment of the fee for Services.

Payment for all sessions will be taken prior to the time of booking, and all credit card transactions must be concluded before commencing. If any appointment is cancelled by the Client twelve (12) hours or more before the scheduled session, the Company will refund the full amount paid. There is no refund for any appointment cancelled with less than twelve (12) hours’ notice, and no refund will be issued for any missed sessions. In exceptional circumstances when Counselor may have to cancel the appointment for personal reasons, Client will receive a full refund for that session. Please note that if any Client join any session and becomes abusive, insulting, disruptive or act in an unreasonable manner during the session, the Counselor will be entitled to terminate the session and Client will remain liable for the payment of the session.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Intellectual Property Ownership; Third Party Content

Platform

The Company is the owner or licensee of all intellectual property rights in the technologies that constitute the Platform. The materials published on the Platform are protected under applicable copyright and intellectual property laws. You must not download, copy, use, reverse engineer, illegally distribute, or modify any materials available on the Platform except solely for your personal, non-commercial use. If you download or copy any such materials for personal use, you must destroy them once such use has ended.

You agree not to: (i) use the Platform in violation of any applicable law; (ii) attempt to hack, reverse engineer, disassemble, or interfere with the Platform’s software or underlying technology; (iii) make the Platform available to third parties; (iv) use the Platform to gather competitive intelligence, scrape or extract data, or copy Platform structure or content; or (v) use the Platform to engage in any unlawful, unethical, or harmful behavior. Breach of this clause may result in immediate termination of your access to the Platform and legal action.

You are strongly encouraged to use the Platform exclusively for all communications relating to the Services.

The Platform may contain content, services, or links provided by third parties (“Third-Party Content“). The Company is not responsible for the creation, maintenance, or accuracy of any Third-Party Content, including related products, services, terms, or privacy policies. The Company disclaims any liability for loss or damage resulting from your use of or reliance on any Third-Party Content.

The Company may develop and release updates, patches, or new versions of the Platform from time to time (“Product Updates”). In order to access and continue using the Services, you may be required to download and install such updates. The Company does not guarantee that any updated version of the Platform will operate properly on your device. The Company is not liable for any loss or interruption to Services resulting from your inability to use an updated version of the Platform on your device.

Disclaimer of Warranty and Limitation of Liability

YOU HEREBY RELEASE THE THE COMPANY, AND ITS AFFILIATES, AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, AGENTS, CONTRACTORS, VOLUNTEERS, OFFICERS, PERSONNEL, EMPLOYEES, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, “COMPANY INDEMNIFIED PARTIES”) AND AGREE TO HOLD THE COMPANY LIMITED RELATED PARTIES HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY COUNSELOR AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM.

YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE PLATFORM IS PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.

YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE COMPANY INDEMNIFIED PARTIES SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY KIND OF DAMAGE INCLUDING BUT NOT LIMITED TO  INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

The Company does not represent that the Website or Platform will be uninterrupted or error-free.

If applicable law does not allow any part of the limitation of liability set forth in this Section, that portion shall be deemed modified solely to the extent necessary to comply with such applicable law.

The Company’s aggregate liability for any damages arising in connection with these User Terms, your use of the Platform, or the Services shall not exceed the total amount of fees paid by you to the Company through the Platform in the one (1) month period immediately preceding the date of the claim.

Your Representations, Conduct and Commitments

By using the Platform, you represent and warrant that you are legally able to enter into and be bound by this User Agreement. You confirm that you are using the Platform and Services solely for your own personal benefit and not on behalf of any other person or entity. You also agree that all information you provide through the Platform is, and shall remain, true, current, complete, and accurate. You further undertake to promptly update your information if it becomes inaccurate or outdated.

You agree not to promote, advertise, or solicit any business or services unrelated to the Platform. You also agree not to interfere with, disrupt, or attempt to gain unauthorized access to the Platform, its systems, servers, or networks. You must not use the Platform to post, send, or distribute any content that is unlawful, abusive, threatening, defamatory, obscene, or discriminatory; infringes any third-party rights, including intellectual property or privacy rights; contains viruses, malware, or malicious code; or could reasonably be expected to cause harm or encourage unlawful activity. You may not solicit private or sensitive information from any other User, including passwords or security credentials. Additionally, you agree not to violate any applicable law, regulation, or code of conduct, whether local or international, in connection with your use of the Platform.

You acknowledge that the Company is not responsible for the quality or reliability of your internet connection or the continuity of online sessions, which may be affected by third-party providers. If you receive any file from the Company or a Counselor, whether through the Platform or otherwise, you agree to scan it for viruses or malware before use.

The Company may be obligated to comply with requests from law enforcement and other governmental and regulatory authorities for information about you. The Company will provide you with notice of these requests wherever reasonably possible.

You agree to indemnify, defend, and hold harmless Company Indemnified Parties from and against any and all claims, losses, demands, liabilities, damages, or expenses (including reasonable legal fees) arising from or related to your access to or use of the Platform or Services; any actions conducted through your Account, whether authorized or not; your breach of this User Agreement; your failure to make required payments for Services; or your violation of any third-party rights, including intellectual property, confidentiality, or privacy rights.

Platform Interruptions, Modifications, Disruptions and Termination

You understand, agree and acknowledge that the Company may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that the Company will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.

The use of the Platform depends on various factors such as software, hardware and tools, either owned by the Company or those owned and/or operated by the Company’s contractors and suppliers. While the Company makes commercially reasonable efforts to ensure the Platform’s reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so the Company cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.

Modifications to this User Agreement

The Company reserves the right to amend, update, or otherwise modify this User Agreement at any time, at its sole discretion. If material changes are made, the Company will notify you by email at the address you provided during registration. The most current version will always be available at: https://talktime.ae/user-terms/.

By continuing to access or use the Platform after the effective date of any amendments to this User Agreement, you agree to be bound by the revised terms. If you do not agree to the updated terms, you must discontinue use of the Platform.

Resolution of Disputes

All disputes arising out of or in connection with this Agreement shall be finally settled under the laws of the ADGM without reference to the conflict of laws’ provisions thereof. Any dispute arising out of or related to this Agreement that cannot be resolved by informal and good-faith negotiations between the parties, shall be settled by final and binding arbitration to be conducted by a single arbitrator in the ADGM pursuant to the Rules of Arbitration of the International Chamber of Commerce. The parties agree, pursuant to Article 30(2)(b) of the Rules of Arbitration of the International Chamber of Commerce, that the Expedited Procedure Rules shall apply irrespective of the amount in dispute.  The language of the arbitration shall be English.  The decision or award of the arbitrator shall be final, and judgment upon such decision or award may be entered in any competent court or application may be made to any competent court for judicial acceptance of such decision or award and an order of enforcement. The parties agree that the arbitrator shall have the authority to impose equitable and injunctive relief as well as to award monetary relief, as the arbitrator deems appropriate.

Miscellaneous

This User Agreement and these User Terms are an at-will engagement and may be terminated by either the Company or the User at any time and for any reason or no reason whatsoever.

The Company may provide notices or other communications to the User regarding these User Terms or User Agreement or any aspect of the Platform. Such notices shall be sent either by electronic mail only to the email address the Company has on record for the User. Notices shall be deemed delivered upon transmission.

You acknowledge that, in connection with your use of the Platform, you may receive or have access to non-public, proprietary, or confidential information relating to the Company, its technology, operations, or business practices (“Confidential Information”). You agree not to use or disclose any such Confidential Information except as strictly necessary for your personal use of the Platform in accordance with these User Terms. You must not share, copy, reproduce, or distribute any such Confidential Information, or use it for any purpose outside the scope of your authorized access to the Platform. These obligations continue even after your access to the Platform is terminated. This section does not restrict disclosure of information where such disclosure is required by applicable law, regulation, or court order, provided that you give the Company prompt written notice (if legally permitted) and reasonably cooperate with the Company in seeking confidential treatment or other appropriate remedy.

Except as provided herein, the User may not assign, delegate, or otherwise transfer any of its rights, obligations, and responsibilities under these User Terms or User Agreement without the prior written consent of the Company and any such purported transfer shall be null and void.

The User acknowledges having read and understood the terms contained in this Agreement.

By clicking the button below to accept this User Agreement, that you are the party identified in the registration process and that you represent that you have the full legal authority to enter this User Agreement, and, you acknowledge your agreement to be bound by the terms and conditions set forth or referenced below. If you do not wish to be bound by these User Terms, you must not access or use the Platform or the Services.

Date of Update: July 9^th , 2025